FAQs

If the following FAQs don’t answer your question, please feel free to contact us regarding any questions or concerns you may have.

What are your hours of operation?

We will be open:

Monday through Friday from 6:00am to 2:00pm

Saturday from 6:00am to 11:00am

Closed on Sunday except when Valentine’s day falls on a Sunday.

Can I bring a guest?

Point West Wholesale Flower Market services professional florists only.  Visitors and guests are not allowed.

What is your return policy?

If a product has failed, please submit a claim form within 24 hours of your pickup/delivery.  You will have the option of a refund or replacement (equal value) of the failed product with verification from Point West Wholesale Flower Market . Three pictures will be required.

1). A picture of the failed product with the package

2). A picture of the entire bunch

3). A close up picture of the failed product

Do you allow order cancellations?

Yes. Orders may be canceled 7 calendar days prior to the scheduled delivery/pic-up.  Charges will apply however, to orders not cancelled within 14 calendar days.

Do you deliver?

Yes, we deliver to local areas and will ship to locations further away.  There will be an additional fee for delivery/shipping that is based on your location and amount of the product you order.

Can I view my orders online?

Yes,  You will find your order(s) by clicking on MY ACCOUNT then click on Orders and then click the view button next to the order you would like to see.

What form of payments do you accept?

When ordering from the website all forms of credit and debit cards will be accepted.

When visiting our location in person we will accept cash, local checks, money orders and all forms of credit and debit cards.

When will my credit/debit card be charged when I order online?

Your credit card information will be collected upon online checkout.  During the checkout process you will choose when you would like your card to be charged.

If your scheduled delivery is six or more calendar days from the day of placing your order, you may choose to either leave a credit card on file or receive an invoice via email the day before your scheduled delivery.  The payment must then be made from that invoice prior to delivery of your order. PLEASE NOTE: A seven day hold may be placed on your credit card for future orders. If the order is not completed within seven days the hold will fall away.